Most of the articles that I have read on the topic appear to have more negative views than positive, but that again depends on the use and perception of the system.
The main reason why I decided to implement a VOIP system was that the demographics of our employees would save us a substantial amount of money. Also we were able to consolidate our data and voice networks into one for less maintenance. In our structure we had 10-12 people working from their house, one of them being our lead developer who I talked with daily as well as a several other developers. At times we were on the phone all day, sometimes 3 or 4 way calling to debug or solve an issue. With a VOIP system we no longer had to pay long distance charges on these calls. Our remote employees were required to have a high speed connection, but in this age just about everyone has that installed. (more…)
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